Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment has been received.

Orders are not guaranteed to be processed or shipped on weekends or Australian public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Within Australia

Shipping rates: Shipping rates in Australia are fixed

$9.95 for Standard or $14.95 for Express.

Standard Shipping: Estimated delivery within 2–8 business days.

Delivery timeframes are estimates only and may vary depending on your location and the courier.

International Shipping

HH Recovery currently ships to the following countries:

  • New Zealand

  • United States

  • United Kingdom

At this time, Standard International Shipping is the only international shipping option available.

Estimated delivery time:

  • 7–14 business days

International delivery times are estimates and may vary depending on customs processing, local postal services and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost charged by HH Recovery.

We recommend checking with your local customs authority before placing an order if you are unsure of any applicable charges.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate.

HH Recovery is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete shipping details provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the product.

If your parcel appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the shipment.

Delivery Delays

While we strive to deliver every order within the estimated delivery timeframes, delays caused by couriers, customs clearance, weather events or other circumstances beyond our control may occur.

HH Recovery cannot guarantee exact delivery dates once an order has been handed to the shipping carrier.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: hhrecoveryau@gmail.com