Refund & Returns Policy

At HH Recovery, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be unused and in the same condition you received it.

• Be in its original packaging with all accessories, manuals and inserts included.

• Include proof of purchase (order confirmation or receipt).

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that:

• Have been used.

• Show signs of wear or damage caused after delivery.

• Are returned without their original packaging or missing accessories.

• Are damaged due to misuse, improper handling or unauthorised modifications.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

Once assessed, we will arrange a replacement, repair or refund where required.

Return Shipping

If you change your mind, you are responsible for the cost of returning the item.

If the return is due to a manufacturing fault, damaged item or an error on our part, HH Recovery will cover the return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to a faulty product or our error.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

How to Start a Return

To request a return, please contact us with your order number and reason for the return.

Email: hhrecoveryau@gmail.com

Please do not send items back without contacting us first, as this may delay the processing of your return.